Privacy Notice for website visitors and business inquiries
This notice describes the main categories of personal data processed when you visit this website, contact MedCoach GmbH, or request a strategic review.
1. Controller
MedCoach GmbH, Josef-Redl-Gasse 12/1, 1180 Vienna, Austria. Email: info@medcoachglobal.com.
2. Website use and server logs
When you access the website, technical data may be processed by the hosting provider, including IP address, date and time of access, requested file, browser type, operating system, referrer, and transfer status. This processing is used for secure delivery, troubleshooting, and protection of the website. The legal basis is legitimate interest in secure website operation.
3. Contact and inquiry data
If you contact MedCoach by email or contact form, we process the information you provide, such as name, organization, email address, phone/WhatsApp number, country or region, project stage, project type, and message content. The purpose is to respond to the inquiry, prepare a potential business relationship, and document business communication. The legal basis is pre-contractual steps, contract performance where applicable, and legitimate interest in handling B2B inquiries.
4. Cookies, analytics, and external resources
The website is designed without analytics cookies, advertising trackers, or external font loading. If analytics, embedded videos, maps, CRM forms, or marketing pixels are added later, they will be documented here and non-essential cookies or tracking technologies will not load before valid consent.
5. Recipients and processors
Personal data may be processed by service providers used for website hosting, email, IT security, and business administration. These providers process data only as required to deliver the relevant services. MedCoach does not sell personal data.
6. Retention
Inquiry data is retained for as long as necessary to respond, manage the business relationship, comply with legal retention obligations, and defend or establish legal claims. Server logs are retained only for a limited security and troubleshooting period unless longer retention is required for incident investigation.
7. Your rights
Subject to legal requirements, you may request access, rectification, erasure, restriction of processing, data portability, and objection to processing based on legitimate interests. You may also lodge a complaint with the Austrian Data Protection Authority.
8. Healthcare information disclaimer
The website provides B2B information about healthcare implementation and quality services. It does not provide medical advice, diagnosis, treatment, emergency support, or patient-specific recommendations.
9. Updates
This Privacy Notice is reviewed before go-live and whenever the website adds analytics, CRM integrations, newsletters, appointment tools, embedded media, or third-party scripts.